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Dear Esteemed Customer,
We are happy to inform you that we are in the process of updating your profile in our database. This will enable us to serve you better through multiple delivery channels including Relationship Banking, Digital Banking Channels like Net Banking, Mobile Banking, CSB E-Passbook and other value-added services, as well as being compliant with the Know Your Customer (KYC) guidelines of RBI.
We request you to kindly download the attached Customer Profile Form and submit the same along with relevant supporting KYC documents. Signature is to be affixed on both the Customer Profile form and KYC document copy. In the case of Joint accounts kindly take an additional copy of the Customer Profile form and submit KYC documents for each of the joint client holders.
List of Documents to be submitted:

KYC Form : Click here to download
Please Submit the following (Mandatory) documents:
  • A recent photograph
  • PAN / Form60
And any one of the below mentioned document for Proof of Identity and Proof of Address.
The duly filled and signed Customer Profile and KYC document can be forwarded either to your CSB home branch / csbtouch@csb.co.in or post it to us.
Post to: CSB Bank Limited,
Project Re-KYC, Centralised Processing Cell, IInd floor , D.J.M Building,
Market Road, Ernakulam - 682 011, Kerala. India
If you have any queries or need any assistance, please feel free to reach out your home branch or Phone Banking on1800-266-9090 / 91-422-6612300 or write to csbtouch@csb.co.in and we will be glad to assist you.
Please help us to serve you better.
K Chandrasekhar
(Head-Operations)

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CSB Bank Limited Regd. Office: CSB Bhavan,
St. Mary’s College Road, Thrissur 680 020, Kerala, India.
CIN: L65191KL1920PLC000175 | Phone Banking: 1800 266 9090
E-mail: customercare@csb.co.in | www.csb.co.in